BSBLDR503 – Communicate with influence

This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and others.

It applies to managers and leaders who identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

Topics covered in this unit include:

1. Communicate clearly
2. Present and negotiate persuasively
3. Participate in and lead, meetings effectively
4. Make presentations at meetings, forums and conferences

Unit Outcomes

Upon successful completion of this unit students will be able to adapt language, explanations, media and information/entertainment balance to meet the needs of the audience.

BSBLDR502 – Lead and manage effective workplace relationships

This unit describes the skills and knowledge required to lead and manage effective workplace relationships.

It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation’s values, goals and cultural diversity.

Topics covered in this unit include:

1. Manage ideas and information
2. Establish systems to develop trust and confidence
3. Manage the development and maintenance of networks and relationships
4. Manage difficulties to achieve positive outcomes

Unit Outcomes

Upon successful completion of this unit students will be able to develop and implement strategies and establish processes and systems to identify and manage conflict and difficulties in workplace relationships and provide guidance, counselling and support to assist co-workers in resolving their work difficulties.

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BSBWOR502 – Lead and manage team effectiveness

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

Topics covered in this unit include:

1. Establish team performance plan
2. Develop and facilitate team cohesion
3. Facilitate teamwork
4. Liaise with stakeholders

Unit Outcomes

Upon successful completion of this unit students will be able to encourage team participation, establish and maintain stakeholder communication and support team members in meeting expected performance outcomes.

BSBMGT517 – Manage operational plan

This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.

Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation’s operational plan.

This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan.

Topics covered in this unit include:

1. Develop operational plan
2. Plan and manage resource acquisition
3. Monitor and review operational performance

Student outcomes

Upon successful completion of this unit students will be able to develop, monitor and review performance systems and processes to assess progress in achieving profit and productivity plans and targets.

BSBFIM501 – Manage budgets and financial plans

This unit describes the skills and knowledge required to undertake financial management within a work team in an organisation. It includes planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances and reviewing and evaluating effectiveness of financial management processes.

It applies to managers in a wide range of organisations and sectors who have responsibility for ensuring that work team financial resources are used effectively and are managed in line with financial objectives of the team and organisation.

Topics covered in this unit include:

1. Plan financial management approaches
2. Implement financial management approaches
3. Monitor and control finances
4. Review and evaluate financial management processes

Unit Outcomes

Upon successful completion of this unit students will be to apply logical processes in planning, implementing and evaluating complex tasks and developing alternative strategies in achieving goals and timelines.

BSBRSK501 – Manage risk

This unit describes skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting.

It applies to individuals who are working in positions of authority and are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others.

Topics covered in this unit include:

1. Establish risk context
2. Identify risks
3. Analyse risks
4. Select and implement treatments

Unit Outcomes

Upon successful completion of this unit students will be to review organisational processes, procedures and requirements for undertaking risk management in accordance with current risk management standards and techniques, understand critical success factors, develop risk mitigation strategies and evaluation the risk management process.

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BSBINN502 – Build and sustain an innovative work environment

This unit describes the skills and knowledge required to create an environment that enables and supports the application of innovative practice focusing on a holistic approach to the integration of innovation across all areas of work practice.

It applies to individuals working in leadership or management roles in any industry or community context. The individual could be employed by the organisation, but may also be an external contractor, the leader of a cross organisation team or of a self-formed team of individuals. The work group could be permanent or temporary in nature.

Topics covered in this unit include:

1. Lead innovation by example
2. Establish work practices that support innovation
3. Promote innovation
4. Create a physical environment which supports innovation
5. Provide learning opportunities

Unit outcomes

Upon successful completion of this unit students will be able to implement procedures that foster innovation and evaluation of innovative ideas, promote the value of innovation in line with organisational objectives and encourage formal and informal learning opportunities to help develop the skills needed for innovation.

BSBMGT516 – Facilitate continuous improvement

This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.

It applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives.

Topics covered in this unit include:

1. Lead continuous improvement systems and processes
2. Monitor and adjust performance strategies
3. Manage opportunities for further improvement

Unit Outcomes

Upon successful completion of this unit students will be able to use analytical and lateral thinking to develop, implement and monitor systems and processes to achieve organisational outcomes in line with current practices.

BSBPMG522 – Undertake project work

This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.

This unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.

Topics covered in this unit include:

1. Define project
2. Develop project plan
3. Administer and monitor project
4. Finalise project
5. Review project

Unit outcomes

Upon successful completion of this unit students will be able to apply systematic and analytical decision-making processes relevant to project management, including, budget processes, risk management, financial reporting and closeout review for a simple project.

BSBMKG507 – Interpret market trends and developments

This unit describes the skills and knowledge required to conduct an analysis of market data in order to determine organisational and competitor business performance and to prepare market and business forecasts. The information assists in developing an organisation’s marketing plan and to determine the current or potential future success of marketing strategies.

This unit applies to marketing professionals who use statistical techniques to analyse organisational and competitor marketing performance and to interpret new and emerging trends when forecasting future business needs.

Topics covered in this unit include:

1. Interpret trends and market developments
2. Analyse qualitative results
3. Report on market data

Unit outcomes

Upon successful completion of this unit students will be able to develops plans using systematic and analytical decision making processes with an awareness of how they may contribute to longer term operational and strategic goals.

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BSBSLS501 – Develop a sales plan

This unit describes the skills and knowledge required to develop a sales plan for a product or service for a team covering a specified sales territory based on strategic objectives and in accordance with established performance targets.

It applies to individuals working in a supervisory or managerial sales role who develop a sales plan for a product or service.

Topics covered in this unit include:

1.  Identify organisational strategic direction
2.  Establish performance targets
3. Develop a sales plan for a product
4.  Identify support requirements
5. Monitor and review sales plan

Unit outcomes

Upon successful completion of this unit students will be able to apply critical thinking and systematic, analytical processes in developing and adjusting a sales plan to ensure results are achieved.